General Information

Methods of Payments

We accept cash, debit, Visa, and MasterCard. AMEX can only be used in person or over the phone.

Please note that we use PayPal to process Visa and MasterCard payments. If you would like a receipt, let us know. We can mail one out to you for your records. We do not reserve tickets over the phone they must be purchased with a credit card in order to keep them.

Refund/Exchange policy

COVID-19 UPDATE: At this time until further notice, our updated refund/exchange policy can be found on our Re-opening page here.

We do not allow exchanges or refunds on ticket sales unless the performance has been cancelled.

To receive your refund, bring your tickets to our Box Office within one week of the cancelled performance. Your refund will be processed in the same method of payment as your original purchase.

Purchasing tickets on the night of the performance

You can buy tickets at the door, but you always run the risk that the show might be sold out. Just to be safe, check our website to see if tickets are still available. If they are, try to come as early as you can to give yourself the best chance.

Having trouble buying tickets

In order to purchase tickets online, you need to have Java Updated on your computer to see our seat map and select your seats.

After your seats are selected, you should see a variety of payment options.

If you are experiencing difficulty please call or email the box office and we will be happy to help you.
(709) 753-4531 ext 200

Using PayPal

For your convenience, we offer PayPal as an online payment option.

Paying by Credit Card

After you have selected your seats, scroll past the PayPal button and enter your credit card information, including your credit card number and billing address.

For privacy reasons—and your protection—we do not store your credit card information after your purchase has been completed.

Purchase tickets faster by creating a profile

Creating a profile makes it even easier to purchase tickets to all of your favourite events. You can track your purchase history and store information so you can buy tickets at the press of a button.

Do I have to create a profile?

If you do not wish to create a profile, when you get to the SIGN IN page, choose the option, SKIP LOGIN AND PROCEED TO CHECKOUT.