Privacy Policy

The Resource Centre for the Arts respects your concerns about privacy. This privacy notice describes the types of personal information we collect from customers, how we may use that information, and with whom we may share it. Our privacy notice also describes the measures we take to protect the security of your information. 

RCA keeps all customers’ information strictly confidential. This means that we will not sell, rent, loan, trade, give or exchange your personal information to any organization or individual outside RCA. RCA may disclose personal information about you in some circumstances, including where contractors and service providers help us operate our business or provide a service such as: 

  • A company which helps us to operate our computer systems; or 
  • Contractors who assist us to send out our mail; or 
  • Circumstances where the individual would reasonably expect personal information to be disclosed (for example, if those third parties are directly involved in the collaboration of a RCAT Production for which the personal information was collected). 

RCA does share personal information about you with third parties when that party has been hired as a service provider for commercial transactions (eg: ticket sales, pass sales, etc.). Such service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf. 

If RCA provides your personal information to contractors and service providers, we require these organisations or individuals to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled. Otherwise, RCA will only disclose personal information if this is required by law or permitted under the Privacy Act. 

If RCA is required by law to disclose your information to a third party it will only do so in certain exceptional circumstances and then only to the extent required. Such circumstances would be: 

  • RCA needs to use or disclose personal information where it believes the use or disclosure is necessary to protect any person and/or any RCA rights or property; or 
  • If the use or disclosure of personal information is authorised or required by law (such as if RCA is required to disclose personal information to a court in response to a subpoena). 

For situations where RCA collects personal information from individuals who are “non-customers”, we will only use the personal information for the main business purpose for which it was collected. For example, we may have the contact details of an individual (such as a mobile phone number or email address) who is our “point of contact” within an organisation with which we have a relationship. 

Additionally, we may use your personal information in the following ways: 

  • To communicate with you about our products, services, promotions, programs, partners, and events. 
  • To provide third parties with summary (never individual) information about our customers. 

Apart from the collection of personal information through ticket sales, RCA will also collect personal information over the phone, in person or by other means of electronic correspondence such as email or phone number to undertake our daily artistic and administrative operations. Personal information includes information that can identify an individual. 

Cookies 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. 

A cookie is a small data file that may be placed on the computer of a web user the first time a computer visits a web site that operates cookies. If you do not wish to receive any cookies, you may set your browser to refuse cookies. RCA does not use cookies to keep personal profiles of its customers’ use of the RCA website. 

Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-RCA website, please understand that RCA is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit. 

Unsubscribe 

Please contact us if you would like to stop receiving correspondence from RCA in the mail, or use our newsletter’s unsubscribe function to remove yourself from our electronic mailing list. At any time, you can inform us if you do not want your information used for direct marketing or research purposes.   

RCA will not collect sensitive information about an individual. 

There are no physical records kept of personal information at Resource Centre for the Arts. 

The security of your personal information is a high priority for us. ShowPass is our online box office services provider. ShowPasss protects customer data and transactions by operating a PCI DSS Level 1 platform and following industry-standard security practices. For specific details on ShowPass security and compliance please click here https://dev.showpass.com/security/01-compliance-overview. To access the privacy policy of ShowPass, please click here https://www.showpass.com/sell/privacy-policy.  

RCA reserves the right to change this policy at any time. Our privacy policy will be kept up–to-date and posted on our website. 

If you have any questions or concerns about this policy, please contact us at: 

(709) 753-4531 info@lspuhall.ca 

Resource Centre for the Arts/LSPU Hall 

3 Victoria Street 

St. John’s, NL 

A1C 3V2